Frequently Asked Questions
Everything you need to know about your skincare journey with Dot & Key.
Are Dot & Key products cruelty-free and vegan?
Yes, all our products are 100% cruelty-free and vegan. We do not test on animals, and we ensure our formulations are free from animal-derived ingredients.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'My Orders' section on our website.
What is your return and exchange policy?
We offer a 7-day return policy for products that are damaged, defective, or incorrect upon arrival. Please ensure the items are unused and in their original packaging to process your request.
Do your products contain parabens or sulphates?
No, we follow a 'clean beauty' philosophy. All Dot & Key products are formulated without parabens, sulphates, phthalates, or harmful toxins.
How long does shipping usually take?
Standard shipping typically takes 3 to 5 business days for metro cities and 5 to 7 business days for other locations across India.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and Cash on Delivery (COD) for most pin codes.